Riotoro limited hardware warranty
Riotoro-branded hardware products purchased in the U.S. May come with a 90-day, 1-year, 2-year, 3-year, 4-year, 5-year or other limited hardware warranty. Riotoro may offer different delivery methods for warranty service, including but not limited to parts and product dispatches, mail-in service and onsite/in-home service. Renewals and extensions of your limited hardware warranty may also be available after you purchase your product(s). To determine the warranty that came with your hardware product(s), or the warranty renewal or extension that you purchased, see your packing slip, invoice, receipt or other sales documentation. Some components of the hardware you purchased may have a shorter warranty than that listed on your packing slip, invoice, receipt or other sales documentation. Additional details related to warranty duration are listed below.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your riotoro-branded hardware products, including riotoro-branded peripheral products.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
Software, including without limitation, the operating system and software added to the riotoro-branded hardware products through our factory-integration system, third-party software or the reloading of software
Non riotoro-branded products and accessories Problems that result, directly or indirectly, from: External causes such as accident, abuse, misuse or problems with electrical power. Servicing not authorized by riotoro. Usage that is not in accordance with product instructions. Failure to follow the product instructions or failure to perform preventive maintenance. Using accessories, parts or components not supplied by riotoro. Commercial hardware products that use, or in which have been installed, products or components that have not been provided by riotoro. Products with missing or altered service tags or serial numbers Products for which riotoro has not received payment Normal wear and tear
For commercial customers (including small, medium and large business and government and public sector customers) and resellers. This paragraph applies if you purchase riotoro products for resale or for commercial or professional purposes. Riotoro’s responsibility for defects in materials or workmanship is limited to repair or replacement of the product as set forth in this warranty statement. Except for the limited warranty expressly stated above for riotoro-branded products, riotoro provides no warranties or conditions, express or implied, including but not limited to any warranty or condition (1) of merchantability, merchantable quality, fitness for a particular purpose, performance, suitability or noninfringement; (2) relating to any third-party product or software; or (3) regarding the results to be obtained from the product or software. Riotoro expressly disclaims all warranties and conditions not stated in this limited warranty. This limited hardware warranty may be voided by riotor, at riotoro’s sole discretion, if third party products that were not provided by riotoro are installed on your riotoro system.
For consumers. This section applies if you purchase riotoro products that are normally used for personal, family or household purposes.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state, province to province or jurisdiction to jurisdiction.
Riotoro’s responsibility for malfunctions and defects in hardware is limited to repair or replacement as set forth in this warranty statement.
For any incident covered by this riotoro limited hardware warranty, you must use riotoro-provided parts and products, which riotoro will provide to you for no additional charge.
To the extent not prohibited by law in your state, province, jurisdiction or country, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied.
Except for the express warranties contained in this warranty statement and to the extent not prohibited by law, riotoro disclaims all other warranties and conditions, express or implied, statutory or otherwise, including without limitation, warranties of merchantability, merchantable quality and fitness for a particular purpose and warranties and conditions against hidden or latent defects. Some states, provinces, jurisdictions or countries do not allow disclaimers of implied warranties and conditions, so this disclaimer may not apply to you.
To the extent such warranties and conditions cannot be disclaimed under the laws of the United States, riotoro limits the duration and remedies of such warranties and conditions to the duration of this express limited warranty (as reflected on your packing slip, invoice, receipt or other sales documentation) and, at riotoro’s option, the repair or replacement services described below. Some states, provinces, jurisdictions or countries may not allow limitations on how long an implied warranty or condition may last, so the limitation described above may not apply to you.
No warranties or conditions, whether express or implied, will apply after the limited warranty period has expired. Some states, provinces, jurisdictions or countries do not allow limitations on how long an implied warranty or condition lasts, so this limitation may not apply to you.
Warranty support only applies when the covered product is located within the country in which riotoro originally sold the system, as reflected in riotoro’s records. If you need support for the product outside of the country of origin (for example, while traveling, or if the system has been relocated to a new country), then riotoro may offer you other support options for an additional charge.
Additional terms for U.S. Consumers. If you cancel any renewed, extended or enhanced warranty within thirty (30) days of receipt of this warranty, you will receive a full refund if no claims have been made against the warranty. If any claim has been made against the warranty, then you will receive a pro-rata refund based on the retail value of any service performed. If you cancel this warranty after thirty (30) days of your receipt of this warranty, you are entitled to a pro-rata refund as follows: refund = the total price minus the following: (a) the value attributable to the portion of the renewed, extended or enhanced warranty already used (calculated based on the percentage of days of the renewed, extended, or enhanced term that already have been used prior to our receiving notice of your cancellation); (b) 0.1 multiplied by the total price; and (c) the cost of any repair or replacement provided to you before cancellation.
For all customers. We do not accept liability beyond the remedies provided for in this limited hardware warranty, and we do not accept liability for consequential or incidental damages, for third-party claims against you for damages, for products not being available for use, or for lost or damaged data or software. Riotoro does not warrant that the operation of any riotoro product will be uninterrupted or error free. Our liability will be no more than the amount you paid for the specific product that is the subject of a claim. This is the maximum amount for which we are responsible.
Some states, provinces, jurisdictions or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited hardware warranty lasts for the time indicated on your packing slip, invoice or receipt except for the following riotoro-branded hardware:
All devices carry the length of the limited hardware warranty coverage for the riotoro system with which the NAND flash device is shipped. Nand flash devices are not eligible for purchase of extended warranty coverage beyond a total of 5 years of coverage from the original shipment date. Additionally, NAND flash devices use a silicon technology that has a maximum number of physical bytes that can be written to the device (the rated life). The applicable limited hardware warranty covers failures due to defects in workmanship and/or materials but does not cover problems related to the device reaching its maximum rated life.
As part of standard portable configuration, batteries carry a base 1-year limited hardware warranty regardless of the length of the system warranty. In addition, for some products, a customer has the option of purchasing a battery that comes with a 3-year limited hardware warranty.
The limited hardware warranty for monitors purchased independent of a system lasts for the time indicated on your packing slip, invoice, receipt or other sales documentation. Monitors purchased with a system are covered by the system limited hardware warranty.
Earphones and remote in-line controls carry a 1-year limited hardware warranty.
Other add-on hardware carries longer hardware warranty of either a 1-year limited hardware warranty for new parts and a 90-day limited hardware warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the riotoro product on which such parts are installed.
Clarifications and limitations pertaining to products with extended life limited hardware warranty
Unless otherwise required by law, the limited hardware warranty on all riotoro-branded products purchased directly from riotoro begins on the date of the packing slip, invoice, receipt or other sales documentation. For products purchased from third-party retailers or resellers, the limited hardware warranty begins on the date of your original sales receipt unless otherwise required by law. The warranty period is not extended if we repair or replace a warranted product or any parts. Riotoro may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.
Important notice relating to third party product
Rioroto cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party. In some cases, such as with battery packs and power adapters, use of third-party product may pose an increased risk of reliability or safety issues, including increased risk of fire or explosion. This limited hardware warranty does not cover issues caused by installation or use in a riotoro system of any third-party product that was not provided by riotoro. For commercial customers, this limited hardware warranty may be voided by riotoro, at riotoro’s sole discretion, if you install or use in a riotoro system any third-party product that was not provided by riotoro.
What do I do if I need warranty service?
Before contacting riotoro, please try one or more of the following:
Ensure that you have installed any updates or followed the stated troubleshooting steps as stated in the manual and website. Visit riotoro.com for download files and resources, troubleshooting advice and directions on running hardware diagnostics and consult your owner's manual. If you need additional assistance, then, before the warranty expires, please use one of the following support options to contact riotoro or our authorized representatives:
Online: email, chat and other forms of remote support may be available. Contact information is available at riotoro.com Telephone support requests: contact information is included in the table below. Long distance telephone carrier charges may apply. Please also have your serial number or order number available when you contact riotoro.
If you purchased through a retailer (not directly from riotoro), you may be required to provide riotoro with your original sales receipt from your purchase to receive any warranty service from riotoro.
Your wireless service provider may also be able to provide hardware warranty service on your riotoro smartphone or tablet
What will riotoro do?
Upon contacting riotoro, you will be required to engage in a remote diagnosis session to help determine the cause of your issue. Remote diagnosis may involve customer access to the inside of the product and multiple or extended sessions. If riotoro determines that your issue is the result of a defect in materials or workmanship but the issue is not able to be resolved remotely, riotoro, at its sole discretion, may dispatch a replacement part to you, arrange for you to send your product or defective part back to riotoro’s repair depot or replace the part or product with a comparable part or product that may be new or refurbished. If the ritoro limited hardware warranty for your product includes onsite/in-home warranty service, then riotoro may also elect to dispatch a service technician to your location to perform the repair or replacement. If your limited hardware warranty has expired or if we determine that the problem is not covered under this limited hardware warranty, we may be able to offer you service alternatives on a fee basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and products. Refurbished parts and products are parts or products that have been returned to riotoro, some of which were never used by a customer. All parts and products are inspected and tested for quality. Replacement parts and products are covered for the remaining period of the limited hardware warranty for the product you purchased. riotoro owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to riotoro.
riotoro may use authorized representatives to provide any of the technical support or repair services under this limited hardware warranty.
Important information about returning products to riotoro for repair or replacement:
For mail-in service: customer supplies box, pays shipping: upon a determination by riotoro that your product should be returned to riotoro for repair or replacement, we will issue a return material authorization (RMA) number that you must include with your return. You must return the product to us in its original or equivalent packaging, prepay shipping charges and ensure the shipment or accept the risk if the product is lost or damaged in shipment, which could void warranty coverage as customer-induced damage. We will return the repaired or replacement product to you. We will pay to ship the repaired or replaced product to you if you use an address in the United States (excluding Puerto Rico and U.S. Possessions and territories). Otherwise, we will ship the product to you freight collect.
When you contact us regarding certain products, we may offer to ship you a replacement product prior to receiving your original product back. In such instance, we may require a valid credit card number at the time you request a replacement product. We will not charge or invoice you for the replacement product if you return the original product to us within 10 days of your receipt of the replacement product and we confirm that your product issue is covered under this limited hardware warranty. If we do not receive your original product within 10 days, we will charge your credit card or invoice you for the then-current standard price for the product. If upon receipt of your original product, we determine that your product issue is not covered under this limited hardware warranty, you will be given the opportunity to return the replacement unit, at your sole expense, within 10 days from the date we contact you regarding the lack of coverage for your issue or we will charge to your credit card or invoice you the then-current standard price for the product. In addition, if you fail to pay riotoro the amounts, riotoro may suspend your limited hardware warranty support until the applicable amount is paid. A suspension of your limited hardware warranty for failure to properly return a product or to pay an amount charged for such failure to return a product will not toll the term of your limited hardware warranty and the limited hardware warranty will still expire in accordance with its original term.
Note: before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). You are responsible for removing any confidential, proprietary or personal information and removable media such as storage cards or devices, regardless of whether a technician is also providing in-home or onsite assistance. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; data or voice charges incurred because of failing to remove all sim cards; or damaged or lost removable media. Please, only include the product components requested by riotoro.
Important information about part dispatches by riotoro:
For some issues, riotoro may dispatch a new or refurbished part for you to replace a defective part, if we agree that the defective part needs to be replaced. You must return the defective part to riotoro. When you contact us, we may offer to ship you a replacement part prior to receiving your original part back. In such instances, we may require a valid credit card number at the time you request a replacement part. We will not charge or invoice you for the replacement part if you return the original part to us within 10 days of your receipt of the replacement part. Failure to timely return the defective part to riotoro in accordance with the written instructions provided with the replacement part may result in the suspension of your limited hardware warranty support or a charge to your credit card or invoice in the amount of the then-current standard riotoro price for that part. A suspension of your limited hardware warranty for failure to properly return a part will not toll the term of your limited hardware warranty and the limited hardware warranty will still expire in accordance with its original term.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. Possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
What if i purchased a service contract?
If your service contract is with riotoro, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us, a service contract with a third-party service provider, please refer to that contract for details on how to obtain service.
May i transfer the limited hardware warranty?
Limited hardware warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited hardware warranty on riotoro-certified memory may not be transferred. For U.S. Customers, you may record your transfer by going to:
All requests to transfer ownership are at riotoro’s sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited hardware warranty agreement and riotoro’s applicable terms and conditions of sale located at riotoro.com/terms. Riotoro cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.
This limited lifetime warranty gives you specific legal rights and you may also have other rights, which vary from state to state, province to province, jurisdiction to jurisdiction or country to country. Riotoro’s responsibility for malfunctions and defects in hardware is limited to replacement as set forth in this limited lifetime warranty statement. Except for the express warranties contained in this warranty statement, riotoro disclaims all other warranties and conditions, express or implied, statutory or otherwise, for the product, including but not limited to any implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose, performance, suitability or non-infringement. Any implied warranties and conditions that may be imposed by and that are not permitted to be disclaimed by law are limited in duration to the limited warranty period. Some states, provinces, jurisdictions or countries do not allow the exclusion of certain implied warranties or conditions, or limitations on how long an implied warranty or condition lasts, so this limitation may not apply to you. This limited lifetime warranty coverage terminates if you sell or otherwise transfer this product to another party.
Riotoro does not accept liability beyond the remedies provided for in this limited lifetime warranty and we do not accept liability for special, indirect, consequential or incidental damages, for third-party claims against you for damages, for products not being available for use, or for lost data or lost software. Riotoro's liability will be no more than the amount you paid for the product that is the subject of a claim. This is the maximum amount for which riotoro is responsible.
Some states, provinces, jurisdictions or countries do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Revision 01012023